Eezapet FAQs

Tell me about your packaging

Eezapet is housed in glass amber pottles. Fully recyclable.

Our courier bags are made using recycled materials.

Our pottles are all wrapped in recycled bubble wrap to ensure safe delivery.

As from October 2018 we are phasing in cardboard packaging wrap to replace our recycled bubble wrap.

We are also transitioning to Eco Bags for couriered parcels. These bags are made from corn starch and are fully compostable in the home compost or landfill


How many times should I apply Eezapet?
We recommend at least twice a day. It depends on how severe the rash is, and how frequently your dog is scratching. Eezapet soothes the itch, so as soon as they scratch apply Eezapet to the area, re-applying as often as needed.
At what stage should I apply Eezapet?
Apply Eezapet at first sign of irritation. As soon as you see a rash developing, or your dog scratching – apply Eezapet. It soothes the itch which in turn stops the dog from licking and scratching which in turn stops the spread. The quicker you halt the rash the more manageable it is.
My dog has got into my Eezapet jar, what do I do?
We have had one crafty dog open the jar and lick out the contents (twice) with no adverse effects. Eezapet is made from beeswax, oil and herbs so may make their toileting a bit more slippery!  If you are at all concerned contact your vet.
How should I store my Eezapet?
The Eezapet balm is contained in dark glass to help against light deterioration . Do not store in the direct sunlight, store under 30 degrees celsius.
My dog's rash seems redder after using Eezapet, what should I do?
In the unlikely event of an allergic reaction please seek professional advice from a veterinary professional.
My dog just keeps getting rashes what can I do?
Elimination of the allergen is important. If you have wandering dew on your section remove it. Monitor your dogs reactions, noting any ‘different’ foods that they may have ingested that link to flare-ups,  then eliminate these foods from their diets. Allergens come in many forms – contact, ingestion, environmental – keeping a diary of activities can help form a pattern.
How did Eezapet start?
I have a dog that is allergic to a number of things – beef, wheat, eggs, grass seeds, wandering dew, onion weed to name a few. In her first year she had 4 steroid treatments that were not working. Trying to apply neotopic lotion did not work as she would hide from me when I went to get the tube. Wanting a natural treatment to alleviate her constant rashes led to the development of Eezapet.  Now she literally plonks herself down in front of me blocking my path – and rolls over waiting for the Eezapet to be applied. You can read more here:
Can I use Eezapet for my cat?
Yes you can. Eezapet has been used to treat itchy bald spots on cats – giving relief by soothing and calming the area and calming the itch.
Can I use Eezapet on my pet rat?
Yes you can. Eezapet has been used to treat pet rats with skin rashes, again giving relief by soothing and calming the area and calming the itch.
Can I use Eezapet on my pet rabbit?
Eezapet has also been used to treat ‘itchy’ skin on rabbits with great success.
Can I use Eezapet on my guinea pig?
Eezapet has provided relief to some badly wounded guinea pigs that had open, sore wounds. Treating the area with Eezapet aided in a speedy recovery.
I have noticed specks in my jar of Eezapet?
We try to the best of our ability to maintain the consistency of our products however due to the nature of our manufacturing process there may at times be grains of beeswax present.  These can easily be squashed between your fingers or in the palm of your hand before application and will not affect the efficacy of the product.
Will Eezapet stain my carpets, furniture or my pet?
Eezapet contains  beeswax which gives it it’s pale yellow colour. Eezapet won’t stain your furniture, carpets nor your pets! Eezapet is absorbed into the skin where the healing process begins.
How do i know that Eezapet is what it says it is?
Its so hard in this day and age trusting products and companies without doing the full research. We are proud to say the Eezapet is used and sold by The Wellington SPCA. Commonsense Organics is another stockist of Eezapet – getting products on their shelves is a 2 month process under scrutiny of their naturopath. Raw Essentials (raw feeding specialists and holistic vets) also proudly stock Eezapet. We chose our company name “Soothfast” because this best reflects how we like to do business. Soothfast is an old 12th century word meaning truth and honesty – and that’s what we are all about. You can also read our many testimonials from happy pets here
Do you sponsor events?

Yes we do! We are always looking for new events to sponsor.

We often sponsor various events around the country for example The Bully Olympics The Terrier Racing , Lark in the Park , AEDA , The Big Dog Walk, Sled dog events, SPCA, NZ Dog Agility champs, 

We are annual sponsors of show ribbons and trophies for the North Island Bull Terrier Club  champion and open shows. 

Room No 3 in the dog run at the Wellington Spca has been sponsored by Eezapet since 2016.

We work with many rescues around NZ which include Christchurch Bull Breed Rescue, Chained Dog Rehab, Dog Watch Sanctuary, Ruakaka Dog rescue, Retired Working Dogs, 

 If you have an event that you would like Eezapet to be part of then get in touch with to discuss details.

Do you have a pet-care newsletter?
Yes we do! Sign-up here for tips, info and specials.
My dog is intent on licking off the Eezapet balm, how can I manage this?
As all dogs are different,  one way to manage this is to put the Eezapet balm on just before you take your dog for a walk. That way Eezapet has time to activate while your dog is preoccupied with their walk time. Putting it on before play-time, cuddle-time, training time are other ways to let Eezapet have the time to start activating.
What are some of the allergens that can cause rashes?
Dogs are similar to humans in that they can be allergic to many different things. A high contact allergen for dogs is ‘wandering dew’ (also knowing as a ‘vets best friend’!) Grass seeds is another. Dust mites, flea eggs and fleas can also cause skin rashes.  Ingestion allergies can be caused from high wheat content in food and beef is another common allergy. Our collection of blogs highlights each allergen in detail - take a read here
I want to learn more

Become a friend of Eezapet on Facebook – where you can ask questions and learn more about life with an allergy pet.

Follow us on Instagram for more tips and fun

We have many blogs with tips on managing an allergy pet. Take a look at the individual blogs on allergens to learn more 

Or signup up to our monthly pet-care newsletter. Plenty of tips and the odd special for the allergy pet parent

What else do you do for the community

Our charity of choice is the Wellington SPCA. Heather has worked with them since 2005 as their relief Canine Carer, volunteer and fund raiser (see her head-shave video on our media page). 

Eezapet is a proud monthly sponsor of Room 3 in the dog run at the Wellington SPCA.

We also work with a number of rescues throughout New Zealand donating product so that animals in their care have access to effective natural treatment for a variety of skin conditions - Christchurch Bull Breed Rescue uses Eezapet on many dogs for rashes to wounds.